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FAQs
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HOW TO ORDER?1. Book in for a consultation through our website. All our consultations are appointment based. 2. You will meet our designer during the consultation and discuss your requirements, choose your preferred fabrics and designs. Your measurements will also be taken. 3. Once you have decided, we will process the order and you will receive an invoice to review. 4. Your order will be sent for production once we receive your full payment, and will be delivered to you within 8 - 10 weeks from this date.
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DO YOU HAVE A BOUTIQUE?We have a boutique in North London where we see clients by appointment. Visit us to explore our samples and get a better understanding of the fabrics, fittings, and customizations we offer. Your appointment will be exclusive, allowing you to fully experience what Singarajah is all about.
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DO YOU MAKE SUITS FOR CHILDREN?No.
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DELIVERY TIMEOur delivery time is usually 10-12 weeks from the day we receive your payment. Certain designs may take slightly longer, you will be informed about the estimated delivery time during the ordering process. We do also offer an express service with delivery within 4-6 weeks. For orders needed to be delivered earlier than the processing time mentioned above, kindly contact us.
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WHAT ARE THE SHIPPING CHARGES?Shipping fees are calculated based on your location and will be added to your invoice. Please note that any import fees or customs charges imposed by your country are the client's responsibility.
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HOW CAN I FEEL THE FABRICS?If you would like to view our fabrics, you can choose to come in for a viewing at our boutique.
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CAN YOU CREATE AN OUTFIT BASED ON A PICTURE I PROVIDE?Absolutely! You can send us reference pictures, and we will incorporate our unique ideas to create a brand-new, bespoke outfit for you.
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WHAT CUSTOMISATIONS DO YOU OFFER?Our key customisations are lining, embroidery and buttons, but absolutely anything you like about the outfit is customisable and we can accommodate almost any request - feel free to discuss this during your consultation, our designer will let you know of the possibilities.
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WHAT IS THE PROCESS IF I WANT TO DESIGN MY OWN SUIT?During your consultation, share your ideas and reference images with us. We will collaborate with you to bring your vision to life, incorporating the unique values of Singarajah.
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CAN I COME IN TO GET MEASURED?Yes, you can. Your measurements will be taken by our designer during your first consultation with us.
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HOW DO I MEASURE?Our designer will take your measurements during your consultation with us. In case of an online consultation our designer will assist you in taking the correct measurements. Just make sure you have a measurement tape and someone to measure you.
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CAN I HAVE THIS IN A SKINNY/SLIM/CLASSIC FIT?Yes! All our garments are custom-made to your measurements and can be made to fit however you would like. At your consultation, or upon your request, we can decide to make the outfit in slim or classic fit.
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DO YOU HAVE ANY STOCK OR STANDARD SIZES?We have a stock of Veshtis and shoes. We do not have stock of our suits as all of them are made from scratch to each individual.
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HOW DOES MEASURING WORK?If, for any reason, your measurements was not taken during the consultation, we will send you a measurement guide which you will need to complete and send back. Your completed measurements will be checked by us before its sent to production. Contact us if you need any assistance or have questions regarding the measurement guide.
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WHAT IF I MEASURE INCORRECTLY?We make sure to get the measurements taken by our designer. Any measurements taken by yourself will be checked by our team before processing, and you will always have the option to have our designer assist you in taking your measurements virtually or in boutique. Your suits will be tailored to the final measurements provided. Any mismatch between measurements and end product will be born by us. If the suits are according to the measurements and it does not fit you for any reason, Singarajah cannot be held responsible.
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RETURN POLICYDue to all Singarajah products being made to order, we do not accept returns. We provide alteration reimbursement depending upon the garment type. If, for any reason, your garment needs alterations, contact us and we will guide you through the process.
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WHAT PAYMENT OPTIONS DO YOU ACCEPT?We accept payments via bank transfer or by card at our boutique.
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