Shipping Policy
While the Supplier organises the shipping of the Clients Orders, it is not responsible for any import fees or customs charges. In relation to all orders made by the Client. All additional fees charged in relation to any Order are the sole responsibility of the Client, as are any requests for certificates or customs documentation in relation to the Goods Ordered. The Supplier has no control over any taxes and/or import duties levied or applied to any Order. For more information on customs, duties, taxes and other import charges, please contact your respective local customs office.
The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Client’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. If the Supplier fails to deliver the Goods, it shall either refund or send replacement Goods as agreed between the Supplier and the Client.
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Singarajah cannot be held responsible for possible shipment delays as all shipments are handled by third parties.
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Shipping methods
Fast production is possible, but not guaranteed. If you are under any tight time restraints, we will try to accommodate as best as possible so please query.
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When your order is shipped you will receive an e-mail confirmation with relevant tracking information allowing you to follow your order.
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Return Policy
​At Singarajah we deliver the finest quality products. Your garment has been tailored to your exact specifications. If, for any reason, your garment needs alterations, contact our customer care team and we will guide you through the process.
We do not accept returns for bespoke garments as they are custom-made to your preference and body measurements. If you believe your garment could be adjusted for a better fit, please e-mail to enquire.
If there are any issues with the quality or fabrication of your garments, please email contact@singarajah.co.uk within 76 hours of delivery. Within the email, please describe your concerns with the garments and attach relevant photos. Our customer service executive team will reach you.
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Returns policy
Singarajah shall retain the final discretion in determining whether there remains a legitimate fault with the garment.
Do note however that a refund, where applicable, can only be processed following the procedures of alterations and replacement. In the event of a refund, we reserve the right to deduct shipping and delivery charges from the amount refunded. 'Express Shipping' charges are non-refundable.
Please also be aware that as all suits made by Singarajah are bespoke, made-to-order products you will not be covered by the Distance Selling (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), which means that you are not entitled by law to an automatic refund. Therefore, our returns procedures, as outlined above, will apply in all cases.
Where an order consists of multiple garments, the start of the manufacturing process commences with the first garment. For the avoidance of doubt, subsequent garments on a multiple garment order cannot be cancelled once the first garment has been started.
In the unlikely event that a manufacturing error has occurred we will follow our strict policy of altering, replacing and finally refunding (as set out above) for a period of up to 3 days after completion of an order. We will require you return the garment to us, by post for inspection at the postal expense borne on you. We are not liable for defects resulting from the customer not following our care instructions.
Payment Method
Payment options
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We accept payment by card or banktransfer.